Privacy Policy

At MaddieBot, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered WhatsApp automation service.

1. Information We Collect

1.1 Information You Provide

• Account registration information (name, email, company details)
• WhatsApp Business account details
• API credentials (stored securely)
• Chatbot instructions and configuration
• Knowledge base documents you upload

1.2 Information We Automatically Collect

• WhatsApp message data for processing
• Usage analytics and performance metrics
• Log data and error reports
• Device and browser information

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI WhatsApp automation service
• Process messages and generate AI responses
• Improve our service quality and features
• Send service updates and notifications
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure API credential storage
• Regular security audits and updates
• Access controls and authentication
• Regular data backups

4. Third-Party Services

We integrate with the following third-party services:

• OpenAI - For AI language processing
• Wati - For WhatsApp Business API
• Google Analytics - For website analytics

Each third-party service has its own privacy policy. We recommend reviewing their policies to understand how they handle your data.

5. Data Retention

We retain your data for as long as necessary to provide our services:

• Account data: Retained while your account is active
• Message data: Retained for 90 days for service improvement
• Analytics data: Retained for 12 months
• Deleted data: Permanently removed within 30 days of deletion request

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Export your data
• Opt-out of marketing communications
• Withdraw consent at any time

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: